Terms of Service

These terms cover your use of uxearch. They apply to customers — teams running usability studies — and to participants who take part in those studies. By creating an account you agree to them.

uxearch is in early access and is offered as-is while we build it. Features may change or break, and we may contact you for feedback.

Accounts

You must be 18 or older to use uxearch. Give accurate information when you sign up, keep your password to yourself, and tell us if you think someone else has got into your account. One person, one account.

For participants

What is recorded depends on the study, and most record nothing. Screen recording is switched off across uxearch today: we do not capture your screen, any window you have open, or still images of either. Some studies record your microphone, so the customer can hear you think aloud as you work; that is off by default and switched on per study. The session tells you which kind you are in before you begin, and where a study records anything we ask for your explicit consent first. Either way you must confirm you are 18 or older.

What the customer sees. The customer whose study it is sees your task answers, your ratings and your written notes — and, on a study that records audio, the recording and its transcript. They do not see your name, contact number or exact location. If a study does record your microphone, treat what you say aloud the way you would treat anything else you are sending them.

You can stop at any time. You can end a recording, withdraw from a study, or ask us to delete a recording you have already made — email hello@uxearch.io.

Incentives. Some studies offer an incentive for completing a session. During early access, the incentive for a study — whether there is one, how much, when it is paid, and how we send it — is agreed with you directly before you start. We ask for payment details then rather than holding them on your profile. Nothing on this site is a promise of payment on its own. We may withhold an incentive for a session that was not genuinely completed, for example one with no audio, no attempt at the tasks, or answers that are clearly not about the product being tested.

Take part in good faith.Give honest reactions, think aloud as you work, and do not use someone else's identity or a false profile to get matched to studies.

For customers

Only submit products you are entitled to have tested.By creating a study you confirm you have the right to have the submitted site or product tested, and that doing so breaks no agreement you are under. Submit only pages that are safe to share: no page requiring credentials you cannot share, and nothing containing other people's personal data.

Recordings are for evaluating your product. You may use them internally to understand and improve what you are building. You may not publish or share them outside your organisation, use them to train machine-learning models, attempt to identify or contact a participant outside uxearch, or use them for any purpose other than the research the participant consented to. Treat everything in a recording as confidential personal data.

Recordings are deleted on schedule. Where a session produced a recording, it is deleted 90 days after the session. If you need something beyond that window, take your own notes from the report.

Reports are AI-generated.Findings, severity ratings and summaries are produced by automated analysis of what a session captured — the participant's answers, ratings and notes, and the transcript where the study recorded audio. They can be wrong, incomplete, or misleading. Check them against the underlying session before acting on them. They are not professional advice.

Pricing. uxearch is free during early access. We will give notice before introducing charges, and you will never be charged without agreeing first.

Acceptable use

Whichever kind of account you hold, do not:

• Break the law, or use uxearch to harass or harm anyone.
• Try to access accounts, data or systems that are not yours.
• Probe, scrape, overload or reverse-engineer the service.
• Upload malware, or submit a page designed to attack whoever visits it.
• Create accounts in bulk, or misrepresent who you are.

Your content

You keep ownership of what you provide — a customer's study details, a participant's recording and answers. You grant us the licence we need to host, process and transmit it in order to run the service, including transcribing and analysing recordings as described in our Privacy Policy. That licence ends when the content is deleted.

Suspension and ending your account

You can stop using uxearch and ask us to close your account at any time. We may suspend or close an account that breaks these terms, or that puts participants or customers at risk.

Disclaimers and liability

uxearch is provided as-is and as-available, without warranties of any kind. We do not guarantee that the service will be uninterrupted, that matching will find suitable participants, or that reports will be accurate.

To the fullest extent the law allows, we are not liable for indirect, incidental or consequential loss, or for lost profits, revenue or data. Nothing in these terms limits liability that cannot legally be limited — including for death or personal injury caused by negligence, or for fraud.

Changes, law, and contact

We may update these terms; if a change is material we will tell account holders by email, and for participants the consent step will record which version you agreed to. These terms are governed by the laws of the Republic of the Philippines.

Questions: hello@uxearch.io.